The telecommunications and technology sector in the UAE is witnessing a significant recruitment drive as Etisalat by e&, the region’s premier telecom and tech conglomerate, is expanding its workforce for 2026.
This landmark Etisalat UAE vacancy announcement represents one of the most substantial hiring initiatives in the digital transformation sector, offering diverse employment opportunities for professionals ranging from entry-level customer support agents to AI engineers, NOC specialists, graduate trainees, and UAE Nationals through the NAFIS program. What makes this recruitment drive truly inclusive is Etisalat’s commitment to developing talent at every level — from 10th and 12th pass candidates entering customer service roles to university graduates and experienced professionals seeking specialist positions in AI, cybersecurity, network engineering, and digital transformation.
Etisalat by e&’s recruitment 2026 is a direct reflection of the company’s continued success as a global technology and telecommunications group, headquartered in the UAE, with a strong presence across 16 countries and over 60,000 employees from more than 90 nationalities . The company rebranded from Etisalat to e& in February 2022, but the legal entity — Emirates Telecommunications Group Company PJSC — remains unchanged, and the careers portal continues to operate at careers.etisalat.ae .
This expansive recruitment drive offers roles across AI, technology, network engineering, customer experience, finance, and corporate functions, making it the ultimate destination for career growth in 2026. The company is committed to Emiratization, diversity, and inclusion, with dedicated programs for UAE Nationals through the NAFIS program .
Understanding Etisalat by e&: The UAE’s Digital Transformation Leader
Etisalat by e& has emerged as a powerhouse in the UAE’s telecommunications and technology landscape, recognized as the premier digital and telecom enabler in the region. The company’s purpose is to drive digital transformation, bringing future technologies to the region to empower communities . With a diverse workforce of over 60,000 employees from more than 90 nationalities across 16 countries, e& is a people-centric organisation that unites as one, dares to be bold, and is customer-obsessed .
The company embraces the opportunity to work with people from all walks of life regardless of age, gender, nationality, language, or education, celebrating a diversified workforce that lays the foundation for creativity and innovation . Etisalat by e& invests in the learning and development of all employees through different specialised academies and certifications, taking the time to understand what can help further your career and find ways to lead you in the right direction .
Comprehensive Vacancy Details at Etisalat by e& UAE
Etisalat by e&’s 2026 recruitment drive spans multiple categories, offering roles for candidates with various qualifications and experience levels. If you are looking for Etisalat jobs, e& careers, or a telecom career in the UAE, this is the perfect time to apply for an Etisalat vacancy and join the e& team. The company hires both UAE Nationals and expatriates, with the majority of roles across technology, sales, engineering, and customer experience open to all nationalities . However, under the Nafis programme, certain roles are specifically designated for Emirati talent.
Current Job Openings at Etisalat by e& UAE
| Post Name | Number of Vacancies | Qualification Required | Experience Required | Salary & Benefits |
|---|---|---|---|---|
| AI Graduate Programme Trainee | 50+ | Bachelor’s Degree (Any Major) + GPA 3.0+ | 0-2 years | AED 120,000 – 200,000 + Medical + Benefits |
| Customer Support Agent (B2B) | Multiple | Bachelor’s Degree / 10th/12th Pass | 0-15 years | 19,000 EGP Net + Bonus + Insurance |
| Call Center Agent (English) | Multiple | Bachelor’s Degree / 10th/12th Pass | 0-4 years | 15,000 EGP Net + Commission + Insurance |
| Engineer / Customer Operation Center (NAFIS) | Multiple | Bachelor’s in Electronics & Telecommunications Engineering | 2+ years | Competitive + Benefits |
| Specialist Procurement Systems & Process | 1+ | Bachelor’s in IT/Engineering/Law/Business | 8+ years | Competitive + Benefits |
| Expert Engineer / Building Projects – Power & Systems | Multiple | Engineering Degree | Extensive experience | AED 18,000 – 30,000 est. |
| Senior Manager / Financial Systems – ERP | 1+ | Finance/IT Background + Oracle ERP | Senior Level | AED 45,000 – 65,000 est. |
| Senior Analyst / HSE & Corporate Security | Multiple | HSE/Security Background | Mid-Senior Level | AED 10,000 – 18,000 est. |
| Account Manager / VIP Accounts | Multiple | Sales/Account Management Experience | 3+ years | Competitive + Commission |
| Engineer / Core Platform Implementation | Multiple | Engineering Degree | 3+ years | Competitive + Benefits |
| Engineer / Mobile NOC | Multiple | Engineering/Telecom Background | 2+ years | Competitive + Benefits |
| Customer Operations Engineer / NOC | Multiple | Engineering/Telecom Background | 2+ years | Competitive + Benefits |
| NOKHBAT AL DAWLA Program (State Elite) | Multiple | UAE National + Bachelor’s Degree | 0 years | Competitive + Fast-Track Development |
| NAFIS Program (UAE Nationals) | Multiple | UAE National (Family Book) | 0-3 years | AED 4,000 – 8,000 est. |
| Bidayati Internship Program | Multiple | University Student / Fresh Graduate | 0 years | Stipend + Training |
AI Graduate Programme Positions (12-Month Programme)
Etisalat by e& is seeking talented graduates for the AI Graduate Programme, a 12-month adventure designed to develop UAE National talent into the next generation of tech leaders . This programme is central to the company’s mission of developing national talent and offers both tech and non-tech learning journeys, open to all majors and specialisations .
Key Responsibilities:
- Explore emerging technologies, Artificial Intelligence, leadership fundamentals, and gain practical, hands‑on experience across e& offices in the UAE
- Work on real projects that shape e&’s digital transformation
- Access top‑notch AI learning and development programmes through best‑in‑class educational partners
- Rotate through tech and non-tech tracks including IT, Technology, HR, Consumer, Finance, Strategy, Operations, Business, and Sales
What We Offer:
- A vibrant culture in a people-centric organisation with a diverse team of highly motivated professionals that unite as one, dare to be bold and are customer-obsessed
- A competitive salary package with perks like medical insurance, telephone rebates, and discounts on gyms, restaurants, and retail
- A flexible work environment that perfectly balances your professional and personal life
Eligibility:
- Graduates with a Bachelor’s degree or higher from any top institution, accredited by the UAE Ministry of Education (all majors)
- Up to 2 years of professional experience
- Graduated within the last 2 years
- GPA of 3 and higher
Salary Range: AED 120,000 – 200,000 per year
Application: Apply through the official e& careers portal at careers.etisalat.ae
Customer Support Agent Positions (10th/12th Pass)
Etisalat by e& is hiring Customer Support Agents across multiple locations, including opportunities for candidates with 10th or 12th pass qualifications who have strong English communication skills . These roles are perfect for candidates looking to start their career in a leading telecommunications company.
Customer Support Agent (B2B) – Etisalat Egypt (Maadi): This role handles UAE customers through inbound calls for Corporate Accounts (English Account) .
What You’ll Do:
- Handle UAE customers through inbound calls for Corporate Accounts
- Resolve customer complaints and service-related issues
- Provide accurate information about products, services, and promotions
- Record customer interactions and update system records
What We’re Looking For:
- Grad of any major (Bachelor’s Degree preferred, 10th/12th pass may be considered with relevant experience)
- Excellent up to fluent English speakers (B2 level)
- Flexibility with rotational shifts
What We Offer:
- Net Salary: 19,000 EGP + Bonus program up to 3,000 EGP
- Cola increase (20%) from joining date
- Social and medical insurance
- Free VPN line
- Career path with chance for promotion after 6 months
- Opportunity to travel to UAE
Call Center Agent – Etisalat Egypt (Maadi): This role handles UAE customers through calls for MSE accounts .
What You’ll Do:
- Handle UAE customers through calls
- Resolve customer complaints and service-related issues
- Provide accurate information about products, services, and promotions
What We’re Looking For:
- Grad of any major
- Very good up to Excellent English speakers (B1+)
- Flexibility with rotational shifts
What We Offer:
- Salary: 15,000 EGP Net + Unlimited commission
- Cola increase (20%) from joining date
- Social and medical insurance
- Free VPN line
- Annual salary increase
- Bonus program (2,000 EGP)
- Chance for promotion after 6 months
- Referral program (2,000 EGP)
- Opportunity to travel to UAE
Call Center Agent – English – Etisalat Egypt (Dubai Location): This role handles UAE corporate owners with small and medium businesses through inbound calls .
What You’ll Do:
- Handle UAE corporate owners with small and medium businesses through inbound calls
- Respond to customer inquiries via phone, chat, or email
- Promote products, services, and offers while identifying customer needs
- Build and maintain positive customer relationships through excellent communication
What We’re Looking For:
- Strong command of English & Arabic (spoken and written)
- Previous experience in customer service, outbound sales, telesales, or call centers is an advantage
What We Offer:
- Competitive salary with performance-based incentives
- Comprehensive employee benefits package
- Clear career growth and development opportunities
NAFIS Program Positions (UAE Nationals)
Etisalat by e& is actively recruiting talented UAE Nationals through the NAFIS Program, a dedicated vocational program integrated with UAE government objectives to onboard, train, and sustainably position Emirati Nationals into top-tier tech slots .
Engineer / Customer Operation Center (NAFIS) – Ajman: This role delivers remote technical resolution for customers via first contact, escalation tickets, and proactive work orders .
Key Responsibilities:
- Provide remote technical support to customers via various communication channels
- Diagnose and troubleshoot network and service issues using OSS and BSS applications
- Offer first-contact resolution and escalate complex cases to second-line support when required
- Create and manage proactive work orders to ensure network and service enhancements
- Maintain a high level of technical expertise and stay updated with the latest industry trends
- Collaborate with cross-functional teams to resolve customer issues and improve overall customer experience
- Document and report on support activities, providing feedback for continuous improvement
- Act as a second-line support resource for specialized and complex technical issues
Qualifications:
- Bachelor’s degree in Electronics & Telecommunications Engineering, or a related field
- Minimum 2 years of experience in a technical support or customer service role
- Willingness to learn and adapt to new technologies and industry best practices
- Strong customer service orientation, with a focus on delivering exceptional support
- UAE National (Family Book required)
Engineer / Internet Services Operations & Support (NAFIS) – Ajman: This role maintains and optimizes core internet services, including DNS, DHCP, and AAA Radius, ensuring all performance KPIs are consistently achieved .
Key Responsibilities:
- Maintain and optimize Internet core services: DNS, DHCP, and AAA Radius
- Ensure all performance KPIs are met and exceeded
- Continuously monitor ISO services and provide prompt fixes and support
- Automate tasks to enhance efficiency and manage data requests effectively
- Collaborate with cross-functional teams to resolve complex issues
- Implement best practices and industry standards for network operations
- Stay updated with the latest technologies and trends in Internet services
Qualifications:
- Bachelor’s degree in Computer Science, Engineering, or a related field
- 3+ years of experience in Internet services operations and support
- Strong knowledge of DNS, DHCP, and AAA Radius protocols and technologies
- Excellent problem-solving and analytical skills
- UAE National (Family Book required)
Specialist and Engineering Positions
Specialist Procurement Systems & Process (Abu Dhabi): Etisalat is seeking a professional with a legal and IT background to join as Specialist Procurement Systems & Process .
Key Responsibilities:
- Ensure effective, quality and timely delivery of the objectives of the division
- Pro-actively identify cost saving and value creation initiatives through strategic procurement supporting activities for IT products and related services across Etisalat Group
- Ensure that the final agreement (GFA/Contract), before the award to vendor, is enforceable and the KPIs, technical specifications, legal and commercial terms are aligned to Etisalat Group business objectives and requirements
- Maximize the contract and financial negotiation execution of new commitments with Etisalat Group vendors/clients
- Manage internal stakeholder relationships to achieve corporate objectives and establish business relationship with key vendors that will benefit Etisalat & promote sustainable sourcing
- Support OpCos for global vendor negotiations and specs alignment to optimize OpCo savings
Qualifications:
- Bachelor Degree in IT, Engineering, Law, Business or similar bachelor degree
- 8+ years in telecommunication or technology industry with 8+ years in contracts department at a senior level, managing teams
- Professional certification: MCIPS, CPSM, IPSCM, IACCM certified
Expert Engineer / Building Projects – Power & Systems (UAE National): This role oversees high-level power engineering distribution systems and facility structural engineering projects, verifying strict compliance with industrial infrastructure codes . Salary range: AED 18,000 – 30,000 est. .
Senior Manager / Financial Systems – ERP (Abu Dhabi): This role directs and spearheads the configuration, development, maintenance, and upgrade pipelines of corporate financial platforms and Enterprise Resource Planning (ERP) databases . Salary range: AED 45,000 – 65,000 est. .
Senior Analyst / Health, Safety & Corporate Security (HSE): This role audits corporate occupational health and safety parameters, tracks physical asset security frameworks, and runs corporate operational risk assessments . Salary range: AED 10,000 – 18,000 est. .
Account Manager / VIP Accounts (Dubai): This role manages long-term business relationships with key strategic enterprise figures and high-profile institutional clients to sustain business growth .
Engineer / Core Platform Implementation (Abu Dhabi): This role manages, builds, and deploys foundational physical and virtual infrastructure systems underpinning the brand’s core data networks .
Engineer / Mobile NOC: This role actively operates, manages, and maintains mobile transmission stations and assesses regional cellular network performance .
Graduate and Talent Training Programs
In addition to technical roles, e& UAE is rolling out highly specialized onboarding initiatives aimed at empowering students, fresh graduates, and national talent :
NOKHBAT AL DAWLA (State Elite Program): A rigorous fast-track corporate development initiative targeting exceptional national talent to build future executive leaders .
Bidayati Internship Program: Providing essential on-the-job practical exposure and enterprise insights to active university students and fresh graduates across various administrative and technical divisions .
Talent Development Program: Focused onboarding frameworks to accelerate leadership training and professional soft-skill competency loops for new hires .
Other Available Roles
Based on recruitment announcements, Etisalat by e& is also hiring for numerous other positions :
Technology & AI:
- AI Engineer / ML Specialist
- Data Scientist
- Cloud & DevOps Engineer
- Digital Transformation Specialist
- SOC Lead / Security Analyst
- OT Security Engineer
- Security Solution Architect
Telecom & Network Engineering:
- Network / NOC Engineer
- Fiber Optic Engineer
- Infrastructure & Site Engineer
- Telecom Engineer
Sales & Business Development:
- B2B / SME Sales Executive
- VVIP Account Manager
- Business Sales Executive
Customer Experience & Operations:
- Service Delivery Manager
- Customer Experience Executive
- Incident Manager
IT & Digital:
- Systems Administrator
- Web Developer & Digital Specialist
- Digital Marketing Specialist
- Technology Solutions Specialist
Finance & Corporate:
- Commercial Material Management Officer
Graduate Programmes:
- e& AI Graduate Programme
- Technology Graduate Programme
- UAE National Graduate Programme
- e& NAFIS Program
Cybersecurity Opportunities – Help AG Subsidiary
Many cybersecurity roles at e& are recruited through its subsidiary Help AG, which posts on its own website and LinkedIn page independently . Candidates targeting cybersecurity roles — SOC Lead, OT Security Engineer, Security Solution Architect — should check both the main e& careers portal and Help AG’s separate channels to access the full range of active openings .
Eligibility Criteria for Etisalat by e& Recruitment
The Etisalat eligibility requirements vary according to the position applied for, accommodating candidates from 10th pass to postgraduate level.
Educational Qualifications
- Customer Support Agent: 10th/12th Pass (with relevant experience) or Bachelor’s Degree
- Call Center Agent: 10th/12th Pass (with relevant experience) or Bachelor’s Degree
- AI Graduate Programme: Bachelor’s Degree (Any Major) + GPA 3.0+
- NAFIS Program: UAE National (Family Book required) + Bachelor’s Degree
- Engineer Positions: Bachelor’s in Engineering/Computer Science
- Specialist Positions: Bachelor’s in IT/Engineering/Law/Business
- Senior Manager Positions: Bachelor’s/Master’s Degree
Experience Requirements
- Entry Level: 0-2 years
- Customer Support: 0-15 years
- Engineer Roles: 2-5 years
- Specialist Roles: 8+ years
- Senior Management: 10+ years
Nationality Requirements
- NAFIS Program: UAE Nationals only
- NOKHBAT AL DAWLA: UAE Nationals only
- AI Graduate Programme: UAE Nationals (priority, open to Emirati talent)
- Other Roles: Open to all nationalities
Language Requirements
- Customer Support Roles: Excellent to Fluent English (B1-B2 level)
- Call Center Roles: Strong command of English and Arabic
- Other Roles: Arabic proficiency frequently preferred for UAE-market roles
Salary Structure at Etisalat by e& UAE
| Post Name | Estimated Salary | Additional Benefits |
|---|---|---|
| AI Graduate Programme Trainee | AED 120,000 – 200,000 | Medical Insurance, Phone Rebates, Discounts |
| Customer Support Agent (B2B) | 19,000 EGP Net + Bonus | Social & Medical Insurance, Free VPN, Career Path |
| Call Center Agent | 15,000 EGP Net + Commission | Social & Medical Insurance, Free VPN, Annual Increase |
| Customer Operation Center Engineer (NAFIS) | Competitive | NAFIS Program Benefits, Career Development |
| Expert Engineer / Power & Systems | AED 18,000 – 30,000 | Company Benefits, Visa, Insurance |
| Senior Manager / Financial Systems-ERP | AED 45,000 – 65,000 | Company Benefits, Visa, Insurance |
| Senior Analyst / HSE & Security | AED 10,000 – 18,000 | Company Benefits, Visa, Insurance |
| Specialist Procurement Systems & Process | Competitive | Company Benefits, Visa, Insurance |
| Account Manager / VIP Accounts | Competitive | Commission, Company Benefits |
Benefits and Allowances
- Tax-free Salary: All salaries in the UAE are 100% tax-free
- Medical Insurance: Comprehensive coverage
- Annual Leave: As per UAE Labour Law
- Air Tickets: For employees and eligible family members
- End-of-service Benefits: As per UAE Labour Law
- Training & Development: Access to specialised academies and certifications
- Learning Programmes: Top-notch AI learning and development programmes
- Career Path: Clear career growth and advancement opportunities
- Flexible Work: Flexible work environment with hybrid options
- Employee Discounts: Discounts on gyms, restaurants, and retail
- Telephone Rebates: Company phone and data benefits
Selection Process for Etisalat by e& Vacancies
The Etisalat selection process is designed to ensure merit-based recruitment :
- Application Submission: Online application through the official e& careers portal at careers.etisalat.ae
- Application Screening: Candidates shortlisted based on qualifications and experience
- Assessment: For graduate programmes, assessment process through the e& team
- Interview Process: Technical and HR interviews
- Document Verification: Verification of all submitted documents
Important Notes:
- Applications must go through the official system. Do not apply via LinkedIn Easy Apply or third‑party job boards
- Incomplete profiles are screened out at the first stage. Ensure your profile is complete and accurate
- Shortlisted candidates for procurement roles are contacted within 3 working days from application
- For graduate programmes, the team will reach out to guide you through the assessment process
How to Apply for Etisalat by e& Jobs
The Etisalat online apply process has been streamlined to make applications accessible for all candidates .
Step-by-Step Application Procedure
- Visit Official Careers Page: Go to the official e& (Etisalat) careers portal at careers.etisalat.ae — this remains the active careers site despite the e& rebrand
- Identify the Right Entity: Check whether the role is under e& UAE, e& enterprise, or a subsidiary like Help AG — each hires on separate tracks
- Filter by Category: Use the portal’s filters to narrow by department, location, and — if you are a UAE National — Emiratisation designation
- Create a Profile: Register on the portal and complete your profile fully before applying. Incomplete profiles are screened out at the first stage
- Apply Directly: Submit through the portal only. Do not apply via LinkedIn Easy Apply or third‑party job boards — applications must go through the official system
For Help AG Cybersecurity Roles:
- Check the Help AG website and LinkedIn page independently, as they recruit separately from the main e& careers portal
Important Application Links
Naukri India: https://www.naukri.com/
Indeed India: https://www.indeed.com
Apna Jobs: https://www.apna.co
Official Etisalat (e&) Careers: https://careers.etisalat.ae
e& Official Website: https://eand.com
Frequently Asked Questions
Q1: Does Etisalat by e& hire 10th pass candidates?
Yes, Etisalat by e& offers Customer Support Agent and Call Center Agent positions for candidates with 10th/12th pass qualifications who have strong English communication skills and relevant experience . However, most roles require at least a high school diploma, and some positions prefer Bachelor’s degree holders.
Q2: Does Etisalat by e& hire 12th pass candidates?
Yes, 12th pass candidates can apply for Customer Support Agent, Call Center Agent, and some entry-level positions with the required English proficiency and relevant experience . Higher qualifications are preferred for specialist and engineering roles.
Q3: Does Etisalat by e& hire UAE Nationals?
Yes, Etisalat by e& actively hires UAE Nationals through the NAFIS Program . The company also offers the NOKHBAT AL DAWLA (State Elite Program) for exceptional national talent, and the AI Graduate Programme is specifically designed to develop UAE National talent . UAE Nationals are encouraged to apply through the Emiratisation designation filter on the careers portal .
Q4: What is the NAFIS Program at Etisalat by e&?
The NAFIS Program is a dedicated vocational program integrated with UAE government objectives to onboard, train, and sustainably position Emirati Nationals into top-tier tech slots . Roles include Engineer / Customer Operation Center , Engineer / Internet Services Operations & Support , and other technical positions .
Q5: What is the AI Graduate Programme at Etisalat by e&?
The AI Graduate Programme is a 12-month program designed to develop UAE National talent into the next generation of tech leaders. It offers both tech and non-tech learning journeys, open to all majors and specialisations. The salary range is AED 120,000 – 200,000 with comprehensive benefits .
Q6: Does Etisalat by e& provide training for new employees?
Yes, Etisalat by e& invests in the learning and development of all employees through different specialised academies and certifications . The company offers graduate programmes, internships, talent development programs, and continuous professional development opportunities .
Q7: What documents are required for Etisalat by e& application?
Essential documents include an updated CV, educational certificates, valid UAE ID/Passport, and for UAE National positions: Family Book . Incomplete profiles are screened out at the first stage, so ensure all documents are uploaded .
Q8: Is there an application fee?
No, applications are free through the official Etisalat (e&) Careers portal at careers.etisalat.ae .
Q9: What is the selection process for Etisalat by e& jobs?
The selection process includes online application screening, assessments (for graduate programmes), technical and HR interviews, and document verification . Shortlisted candidates are typically contacted within 3 working days for certain roles .
Q10: What benefits does Etisalat by e& offer?
Etisalat by e& offers competitive tax-free salaries, medical insurance, annual leave, telephone rebates, discounts on gyms, restaurants, and retail, flexible work environment, learning and development opportunities, and clear career growth paths .
Essential Tips for Etisalat by e& Application Process
Document Preparation
- Ensure you have a complete and updated CV tailored to the specific role
- For UAE National positions, have your Family Book ready
- For graduate programmes, have your degree certificate and academic transcripts ready
- For customer support roles, highlight English language proficiency and customer service experience
- For engineering roles, emphasize technical qualifications and industry experience
Conclusion
Etisalat by e&’s commitment to diversity, inclusion, Emiratisation, and professional development makes it an employer of choice for candidates from all backgrounds. The company welcomes fresh ideas, innovative thinking, and an inventive approach through its training and development initiatives, celebrating a diversified workforce that lays the foundation for creativity and innovation . Act now to secure your position in this global technology and telecommunications leader. Apply soon for the Etisalat by e& jobs and take the first step toward a secure and rewarding career in the UAE’s digital transformation sector. For the latest updates on Etisalat vacancy 2026, regularly visit the official careers portal at careers.etisalat.ae and submit your applications through the official channels with a well-prepared CV tailored to your desired role.
Disclaimer: This article is for informational purposes only. The application process is free of cost; beware of fraudulent recruiters. Always verify job postings through official channels and never share personal financial information with unauthorized parties.